Location : Bangalore, Chennai

Role Type- : Individual Contributor

Shift timing : Rotational

Education : Any Graduate Degree Or business management education desirable

- Fluent in English (oral & written)

Work Experience : Typically 14-18 years of exp with has relevant experience is Sales Ops.

- Understanding of sales operations processes and tools (MMS etc.) preferred

Roles & Responsibility :

- Sales Operations roles provide sales process support to client teams, entity leadership, other internal operations teams and interfacing functional areas.

- They assist executives in navigating the company's internal sales processes. The S&PP Sales Operations Service Process Liaison (SPL) sits within Operations and serves as a primary point of contact into Operations for the S&PP Global Service Lead (the Service owner in the S&PP Center of Excellence). 

- The SPL may be responsible across multiple service areas. The SPL reports to and represents the S&PP GPDO to a Service Lead(s), supporting them in the design, implementation, and continuous assessment of the delivery of the S&PP Service to the business by each of the relevant S&PP teams.

- Responsibilities include, but are not limited to, understanding the end-to-end process (specializing in Sales Operations activities), working with the Service Lead to define and document the Sales Operations activities, partnering with the Sales Operations leads to ensure Sales Operations are trained and deliver according to defined standards and processes, and performing regular audits to isolate and escalate any operational concerns as appropriate. 

- The SPL will actively collaborate with Business Transformation teams to identify opportunities for continuous Improvement in the respective service areas and advocate such opportunities to Service leads for approval and implementation.

Level-Specific Key Responsibilities :

- Work independently with nominal supervision

- Be an individual contributor with the ability to balance multiple, competing priorities with limited guidance

- Manage a team including supervision and career counselling

- Create and execute low to medium complexity workplans; contribute to high complexity workplans

- Provide input into workplans for the broader team

- Interact confidently with senior leadership within sphere of responsibility

- Represent S&PP Sales Operations to leadership with an understanding of when to seek guidance

- Help translate business requirement/mandate into operational processes

- Demonstrate expertise in S&PP Service Areas and how Sales Operations supports them with mastery in specific area of responsibility

- Demonstrate expertise in supporting tools and processes with mastery in specific area of responsibility

- Demonstrate knowledge of where S&PP Sales Operations fits into the bigger picture

- Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time to this job.

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