Role & Responsibilities:

- Lead the team to meet weekly sales target

- Hold team accountable for the numbers daily and encourage performance

- Lead by example- participate in cold calling- weekly and perform follow up with leads/companies assigned.

- Identify customer trends/pain points/tech needs and report those during weekly performance reviews.

- Prepare and maintain trend analysis week on week to enable to organisation to make decisions related to adding. modifying, enhancing services.

- Lead training of ISM's as per the organisations sales training guidelines. Continously contribute to the improvisation of training documents.

- Diligently participate in business development activities along with other key internal stakeholders

- COnduct monthly one on ones and report observations to the management

- Ensure proper sales process is followed by each team members

- Timely and accurate CRM updates, Followups, Minutes of customer/other departmental meetings to list a few.

- Ensure teams/self participation in HR organised events.

-Deliver outcomes via the set KPI's - qualified opportunities

- weekly, Top line revenues - monthly/quarterly - billed amount

- Lower attrition of high performing ISM's

- Accurate and timely reports

- Performance report team & industry wise based on the frequecy set. Industry trends/feedback/pain points report from customer calls, competitor analysis report.

- Report the details of companies who have released - RFI/RFP's -Monthly

- Early Warning System reporting and timely hiring and backfilling of ISM's, demand gen teams

- Conduct call audits and share documented feedback with ISM's

- Quality audit and report feedback to lead gen team and share performance report. - Report any self/team challenges timely to the management

- Plan and manage team leaves and address concerns if any, bring it to management notice wherever necessary

- perform period need analysis for ISM and conduct trainings on service offerings, sales skills.

Qualifications, experience, location and other documented achievements (certificates, awards etc):

- US and UK experience in a sales role.

- Understanding of the B2B sales process.

- Minimum 2 years as a sales manager- service selling

Excellent communication skills Functional/ tech skills

- Strong knowledge of CRM like Zoho, MS Excel, Presentation

- Thorough working knowledge of customer journey and accountable for leads from inquiry to closure

- Working knowledge of RFI/RFP's

- Good at proposal responses

- Prepare and deliver presentation and demo of services to customers/prospects Sales Operations management - Business development experience

- Hands on experience in leading and directing a team of sales and demand generation executives

- Strong in analysing and reporting trends - from inquires, customer calls

- Performance management including effective feedback skills

- Tracking, reporting sales numbers

- Presenting weekly performance dashboards

- Lead recruitment and training needs and efforts

- Administer performance reviews, appraisals and work closely with team to develop their career path

- Create an environment that fosters innovation, idea generation and encourages learning and growth

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