Senior Consultant at Randstad India
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Manager - Sales - Hospitality (6-15 yrs)
Interaction: This position has daily interactions with senior management, hotels (clients), team members and various critical departments within the organization. In many cases, interactions with both internal and external parties will be at mid and upper management levels.
Requirements / Qualifications :
- University Degree and a minimum of 5+ years work experience in international hotel, travel or hospitality suppliers ideally in a sales environment
- Strong analytical, organizational, communication and people skills required.
- Working knowledge of hotel revenue management or distribution is required.
- Proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
- Ability to adapt quickly to new technologies, products and procedures
- Ability to work and thrive in a multi-tasked and fast-paced environment.
- Professional - get it done- attitude and work ethic.
- Fluent in English.
- Proficiency in another European language preferred.
Critical Competencies :
- Relationship building: Builds effective relationships through positive communication that motivates and influences others. Is an honest, trustworthy, a valued team member, and actively involved in achieving team objectives.
- Sales : Meeting target for renewal of annual contract and upsell for existing customers.
- Personal Effectiveness : Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to company's business success.
- Technical Competence : Uses technical / job knowledge and experience, incorporating functional skills and broad based business knowledge, to meet and exceed job requirements / customer expectations.
- Communication : Deliver exceptional written and verbal communication incorporating training materials, presentations and guidelines. Presentations and coaching sessions to be delivered in class rooms, lecture halls and electronically (telephone/online).
- Customer escalation of compensation claims: Settle customers compensations in favor of the organisation after negation with the customer.
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