Financial:

- Supervise an individual outlet.

- Maximize Cafe sales performance and drive profits.

- Sales forecasting and apportioning targets across teams.

- Asset & Equipment maintenance.

- Assuring the Timely & Accurate indent is placed for the cafe.

- Wastage control measures.

- Ensuring the compliance of the SOPs on cash & all the tenders.

- Timely forecast of the stock in order to ensure the smooth operation of the cafe.

Learning & Development Management:

- Retention of manpower.

- Motivating the team to ensure the sales target in met.

- Briefing the team on a daily basis to ensure the team understands the importance SOPs

- Ensure the team is groomed to move to the next level.

- Grievance handling & solving issues.

- Ensure the Training Certification of team members.

Process Indicators:

- Ensuring all the documentation related to the cafe is done on time (Sales Reports/ Cafe Registers).

- Ensuring the Quality Audits done on day to day basis.

- Implementation of SOPs.

- Efficient utilization of the manpower by means of effective charting out the duty rooster.

- Integrity, cost controllable & Waste Management.

- Ensuring 90% score in the Management Visit Report.

Customer orientation:

- Ensure all the Customer complaints are resolved.

- Analysis of Customer database complaints & drive the footfall in the cafes.

- Ensuring the MAST & Sops is followed by the team in the cafe to drive customer focus.

- Ensuring the Training norms are met.

- Ensuring 90% score in the Management Visit Report.

Candidate Profile:

- Excellent communication & influencing skill

- Result oriented

- Financial awareness & understanding of P&L

- Ability to strategize & analyze reports

- Sales & marketing orientation

- Planning & organizational skills

- Building & developing high performance team

- Operating system & internet skills

Harminder Kaur
9599282105

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