HR Recruiter at FAXOC Jobs & HRMS
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Manager - Sales - Executive Search Firm (2-6 yrs)
Responsibilities :
- Ensured Customer problem statements and Success process by understanding the customer's persona, Product journey, and Client needs for our SaaS platform.
- Responsible for managing customer centric operations and ensuring customer satisfaction by achieving delivery timelines and service quality norms.
- Built successful relationship with Talent Acquisition heads and Hiring managers at all client firms, ensuring open lines of communication for feedback and renewals.
- Maintained effective communication with HRs and Talent Acquisition heads along with day-today users of the platform by providing customer support, product knowledge and guidance post sale.
- Provided customer experience analysis of customer interactions and data to build successful product use cases, product improvement, feature request and bugs.
- Collaborated closely with the sales marketing and tech team to consistently deliver ROI to our clients.
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