- A role that offers a breadth of learning opportunities

- Opportunity within a company with a solid track record of performance

- Flexible working options

- Our client is an online platform for independent travel managers. They hire travel managers to support travelers in planning their trips: booking flights or accommodation, arranging cruises, renting cars, looking for resort stays, and managing events. You will acquire all the knowledge and skills needed to start earning in the travel industry.

The Job :

Your responsibilities will include :

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

- Organizing data and generating deep customer insights in order to enhance sales force productivity and effectiveness.

- Supporting the sales team key planning and operations tasks to support the overall objective of the business.

- Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.

- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.

- Monitoring and analyzing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.

- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

Ideal Candidate :

- You have at least 1 year experience within a Sales Operations/Support or Customer Service role, ideally within the Hospitality and Aviation industry.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are highly goal driven and work well in fast paced environments.

- You pay strong attention to detail and deliver work that is of a high standard.

- You are a strong networker & relationship builder.

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