We are hiring for Seasoned Retail professionals from reputed Retail industry for the subject role for a leading International Brand.

Details below:

Brief:

Designation : Store Operations Head

Age bar: Less than 30 Years

Experience: Min. 4 years in any retail format (with min. 1 year of Leadership experience)

Qualification: Graduate / MBA Preferred

JOB DESCRIPTION

- Sales Target Achievement Identify potential customers and customize selling approach to cross sell/ up-sell

- Achievement of the Store as well as category sales Targets for the stores

- Handling Customer queries

- Ordering the right product mix to meet customer/ store needs

- Should be able to Gauge customer requirements, bulk orders and fulfillment of same

- Customer Service To ensure superior customer service at all times

- Ensure major customer issues / complaints /feedbacks are escalated to the Manager / Store Area Manger

- Store Operations Ensure appropriate look and feel, smooth running and security of own stores

- Maximize the store Profitability and Productivity by following the productivity parameters

- Maintain the balance between optimal utilization of the wallet and meeting customer needs

- Monitor compliance and provide inputs for refinement

- Plan ordering and managing stock levels as per organization's SOP

- To ensure timely global counts are done and all protocols related to inventory and merchandise upkeep are adhered to minimise inventory loss

- To ensure that the store team adheres to the VM guidelines

- Ensure the Optimum utilization of the Store space & showcasing the right merchandise mix to maximise SPF for the categories

- Administrative Responsibility Compiling data and timely reporting of relevant market MIS reports(mystery customer, footfall, conversion, average bill value etc.)

- Maintaining procedural and documentary compliance

- Regular analysis of sales and stocks region / store / category wise

- To ensure various reports are sent to HO as per the timelines, daily, weekly, fortnightly and monthly

- To ensure timely and correct TO / TI

- MIS and Reporting Regular analysis of sales and stocks region / store / category wise

- To prepare various reports as per the timelines, daily, weekly, fortnightly and monthly

- Self & Team Development/ Teamwork Self development

- Team development by constant coaching and training

- KRA based evaluation performance of all reportees to be done by the end of every block and KRAs to be handed over to all reportees at the beginning of every block

- Running a detailed induction program along with Training department for induction of new team members. To provide coaching and mentoring to new employees

- Improving teamwork with peers/ markets/ PH

- To ensure that all team members are groomed as per company standards and adhere to the code of conduct

Feel free to reach us at 8871041008 (Preeti) for any other details.

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