Primary Responsibilty:

Key Responsibilities :

- Develop and maintain strong relationships with clients to ensure loyalty and retention.

- Serve as the primary contact for addressing client inquiries and concerns.

- Collaborate with internal teams to deliver tailored solutions that meet client needs.

- Coordinate and implement communication strategies that align with client goals.

- Proactively gather client feedback to improve services and enhance satisfaction.

- Maintain detailed client records using CRM software.

Company Overview

Founded in 2011, Bluewaves Media is a leading digital marketing company in India. Specializing in enterprise communication platforms, we empower businesses to connect effectively with their consumers. Our services include Bulk SMS, Bulk Email, Voice Calls, and IVR Solutions, helping clients reach their target audiences with ease and efficiency.

Role Summary

We are seeking a Personal Relationship Manager to join our team in the Greater Kolkata Area. In this role, you will act as the primary point of contact for our clients, fostering strong and lasting relationships. You will coordinate communication strategies, ensure seamless service delivery, and prioritize customer satisfaction through personalized, effective interactions.

Key Responsibilities

- Develop and maintain strong relationships with clients to ensure loyalty and retention.

- Serve as the primary contact for addressing client inquiries and concerns.

- Collaborate with internal teams to deliver tailored solutions that meet client needs.

- Coordinate and implement communication strategies that align with client goals.

- Proactively gather client feedback to improve services and enhance satisfaction.

- Maintain detailed client records using CRM software.

Qualifications

Education: Bachelor's degree in Marketing, Communications, Business, or a related field.

Experience:

- Proven experience in client relationship management or a similar role.

- Familiarity with digital marketing strategies and trends.

Skills:

- Exceptional interpersonal and communication abilities.

- Strong organizational and time-management skills.

- Proficiency in using CRM software to manage client information and interactions.

- Ability to work collaboratively within a team environment.