Hiring Customer Services Manager For FMCG Company - Bhandup: 9773322877

Qualification: Any Graduate

Experience: 2 to 3 years

Exposure: Previous experience in customer service|Sales|Operation is preferred

Skill: Dynamic and enthusiastic candidates who are a pro at managing customers, people-oriented, and have a combination of patience and listening skills

Job Responsibilities :

- Oversee our customer service team

- Manage and train Customer Associates

- Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis

- Interact with customers & Clients on a daily basis, responding to their questions and guiding them to the appropriate service

- On-board new employees and train them based on your expertise and skillset

- Create and implement an effective customer loyalty program

- Assures effective customer service and relations through timely delivery of quality products.

- Address queries and complaints of customers over the phone, through emails, in a timely and effective manner.

- Respond to emails and letters from customers regarding queries, in a timely manner.

- Resolve customer complaints/issues received and resolved.

- Coordinate with the back-end Customer Care team for seeking information on the issues faced and inform the customer on the same

- Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers.

- Good analytical skills.

- Proficient in the use of MS Office and MS Outlook, especially MS-Excel.

- Is capable of working in a high-pressure environment.

- Relationship building across all levels within the company.

- Excellent written and verbal English communication skills.

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