- Ensuring that every customer derives the most value possible from the platform leading to retention.

- Identifying, comprehending and clearly articulating customers' requirements to generate an end-to-end advertising solution.

- Analysing and elevating customer's consumption of contract, adoption of the product and generation of upsell or cross-sell.

- Acting as day-to-day contact for Ads stakeholders, agencies and System Administrators.

- Assisting teams in building social media advertising campaigns across the social channels for world's leading brands mapped to their business needs.

- Working with clients to improve the paid service itself and its alignment with the client's core business.

You'll Be Improving & Responsible To : 

- Deliver Value: Be able to deliver on, and communicate the value associated with the customer's investment in advertising within the Sprinklr platform to guarantee retention & customer growth.

- Drive Adoption: Drive adoption and usage of new products and features across multiple business units, teams, and markets within a single customer.

- Establish Relationships: Establish and nurture relationships built on trust with every new customer, develop client and agency champions, and identify key stakeholders.

- Strategic Advertising Partner: Become your customer's day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr.

- Proactively identify opportunities to improve operational efficiencies and find suitable campaigns which could benefit from utilising AI to drive ROAS

- Capture development areas for product improvement and closed looping with product managers and engineering for necessary corrective actions.

- Actively make sure you are knowledgeable on native channel's ad products package.

- Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr know-hows.

- Actively make sure that you are knowledgeable on all Sprinklr software products.

Your Experience Across The Years in the Roles You've Played :

- 2-3+ years of experience in paid social account management at a brand, agency or technology.

- Building and optimising paid social campaigns.

- Excellent written and verbal communication skills.

- Analytical mind-set with attention to detail and excellent problem solving skills.

- Ability to think independently and learn as a member of a team.

- Ability to identify and clearly articulate issues clients are facing and plans on how to solve them.

- Intrinsically motivated to tackle unique client use cases, teach clients how to maximise platform performance.

- Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).

- Industry specific knowledge across different verticals or lines of business preferred

You Know You're Successful If : 

- The depth, breadth and frequency of customer platform adoption starts strong and keeps climbing.

- Customers add new licenses, modules and services to their package.

- Constantly coming up with new strategies that are adopted by your clients and peers.

- Stakeholders participate in Sprinklr events and case studies.

- Your platform and industry knowledge makes you a trusted advisor both internally and externally.

Your Academic Qualifications may include : 

- 4-year college / university degree

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