Manager - Key Accounts Management - IT (3-10 yrs)
Responsibilities :
- Taking care of the escalations of top Clients, ensure revert on every email from a client on time by the team.
- Should have experience in team handling.
- Managing 30% of the shipments.
- Driving key output performance KPIs that impact the client. Example: TAT, RTO, NDR handling, billing.
- Collection of post-paid clients
- Analysing each account for remittance and bill settlement.
- Focus in building new business, increasing customer loyalty, and forging strong relationships with external clients.
- Building alliances with Brands along with large distributors, across various product verticals.
- Overseeing Complete account management activities at PAN India level.
- Handling queries on business association and facilitate onboarding.
- Driving important KPIs across other teams like operations, finance and tech to deliver the best experience for the client.
- Manages the delivery of service for assigned accounts.
- To achieve the monthly shipment and revenue targets.
- Taking decision on pricing and client level profitability.
- Day to day interaction with clients regarding their business requirements
- Meeting client on a regular interval on performance, load increment, relationship building.
- Understanding and fulfilling client requirements.
- Work closely with Operations and product teams in order to fulfil clients requirements
- Daily follow up in order to get closure of shipments
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
