L - Key Account Manager

Job Title: PAM/ Key Account Manager

Base Location : Greater Noida

Reporting Manager : PAM Manager

Company :

Youngman India Private Limited which is India's largest national construction tools and equipment rental company operating in 18 major cities. The company has significant growth plans and a vision to reach each and every contractor site and meet the service level of getting what they need at the location they need. Company has exciting plans to increase reach and product range comprising of Ladders, Scaffolds, Lifting machines, site management and power and breaking tool

Purpose of the job (brief summary) :

A Partner account manager's main role is to retain his assigned customers and nurture those key relationships over time. Ideally, they become a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit.

Key Tasks/Responsibilities :

1. Looking after assigned customers, professionally provide information about products and services, take/ cancel orders, or obtain details of complaints and provide solutions.

2. Record Opportunities with existing customers and convert them into sales and maintain total lifecycle of orders till delivery and pick up till the point of getting paid.

3. Become a single point of contact with customer and coordinate with internal departments and teams to give customer a seamless experience.

4. As we are a rental organisation, our main goal is to keep up with the latest developments at customer end and ensure you know everything about their requirements, new important contacts at the customer side& new projects of customer. New projects will be converted to leads and opportunities for further business.

5. Chase for unpaid invoices and resolve issues to maintain outstanding within credit limit of customer.

6. Regularly update extensions of pickups of orders with the customer and update in CRM

7. On pickups, usually there are missing components for which estimates are generated, one is expected to leverage the relationship with the customer and invoice the estimates and get paid.

8. One important role is to upsell our other products to the same customer and increase the revenue per customer per month.

9. This profile is all about relationship building with the customers and ensuring the customer regularly orders and is fulfilled with their requirement from time to time.

10. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

11. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

12. Follow up with internal team to ensure that appropriate actions were taken on customers' requests.

13. Refer unresolved customer grievances or special requests to designated departments for further investigation.

Experience & Education :

- At least 2-3 years of work experience in Sales Account Management role.

- Previous experience with B2B product Industry

- Communication skills + Soft Skills

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