Job Title: Manager - Inside Sales

Location: Delhi NCR (Gurugram)

Department: Sales

Reports to: Director Marketing

Job Summary:

The Manager - Inside Sales will lead and drive the inside sales team to achieve revenue targets in the fast-paced Study abroad industry. This role involves developing sales strategies, coaching team members, and leveraging data-driven insights to improve conversion rates and maximize customer acquisition. The ideal candidate is a dynamic sales leader with a proven track record in managing high-performing sales teams, preferably in the education or technology sector.

Key Responsibilities:

1. Team Leadership and Management:

- Recruit, train, and manage a team of inside sales executives.

- Set clear performance expectations and provide ongoing coaching and mentorship.

- Conduct regular performance reviews and foster a high-energy, results-oriented culture.

2. Sales Strategy and Execution:

- Develop and implement strategies to meet and exceed monthly and quarterly sales targets.

- Monitor team performance metrics and optimize the sales process for maximum efficiency.

- Identify new sales opportunities and ensure effective pipeline management.

3. Customer Engagement:

- Oversee the team's outreach efforts, including phone calls, emails, and virtual presentations, to build strong customer relationships.

- Ensure the delivery of exceptional customer experiences throughout the sales cycle.

4. Process Optimization:

- Analyse sales workflows and implement improvements to enhance conversion rates and reduce response times.

- Ensure the effective use of CRM tools to track leads, opportunities, and customer interactions.

5. Market Insights and Feedback:

- Stay informed about industry trends, competitors, and customer needs to adapt sales strategies accordingly.

- Provide feedback to marketing and product teams to align offerings with market demand.

6. Reporting and Analysis:

- Prepare and present regular sales performance reports to senior management.

- Use data-driven insights to identify challenges, track progress, and recommend actionable solutions.

Qualifications & Skills:

- Bachelor's degree in business, Marketing, or a related field (MBA preferred).

- 10+ years of experience in inside sales, with at least 3 years in a managerial role, preferably in the Study abroad or technology industry.

- Proven ability to manage and motivate sales teams to achieve and exceed targets.

- Strong proficiency in CRM tools (e.g., Salesforce) and sales automation platforms.

- Excellent communication, negotiation, and interpersonal skills.

Key Competencies:

- Leadership and team-building capabilities.

- Results-oriented with a focus on achieving measurable outcomes.

- Analytical mindset with the ability to leverage data for decision-making.

- Adaptability and resilience in a fast-paced, competitive environment.

What We Offer:

- A challenging and rewarding role in a leading study abroad company.

- Opportunities for career growth and professional development.

- Competitive salary and performance-based incentives.