Job Description :

- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level. Natural relationship builder with integrity, reliability and maturity. Adaptability and strong problem-solving skills.

- Communicating with clients to understand their needs and explain offering value

- Build and strengthen client relationships to achieve long-term partnerships

- Acting as a client advocate with a focus on improving the buyer experience

- Mapping and mining clients organisation

- Keeping accurate records pertaining to projects and account notes

- Maintaining updated knowledge of services and solutions

- Resolving complaints and preventing additional issues by improving processes

- Collaborating with internal departments to facilitate client need fulfilment. Serve as the main point of contact in all matters related to client concerns and needs

- Maintain accurate client records, keeping track of any contract updates and renewals

- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met

- Meet regularly with other team members to discuss progress and find new ways to improve business

- Develop client accounts to initiate and maintain favorable relationship with clients

- Ensure the timely and successful delivery of our solutions according to customer needs

- Developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders

- Deliver on agreed upon objectives like revenues, solutions, pilots etc.

- Handle inquiries and requests from customers and address their needs

- Maintaining relationships with existing client accounts

- Generate progress reports for clients and senior leaders within the organization

Essential :

- Ability to build rapport and collaborate with others within the company and externally

- Proven domain knowledge

- Proven ability to manage multiple clients at a time while paying strict attention to detail

- Ability to prioritize among competing tasks Critical thinking and problem solving skills

- Keen attention to detail and adherence to deadlines

- Experience with business development

- Identify upsell, cross-sell, and renewal opportunities.

- Collaborating with internal departments to facilitate client need fulfilment

- Serve as the main point of contact in all matters related to client concerns and needs

- Maintain accurate client records, keeping track of any contract updates and renewals

- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met

- Meet regularly with other team members to discuss progress and find new ways to improve business

- Desirable experience in CRM

- Bachelors degree

- 8-12 years of experience. Based in the UK

Experience : 8+