Co - Founder at Mantras2Success.com
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Manager - Inside Sales - eCommerce (3-5 yrs)
Description:
The company is looking for dynamic person to manage a team of customer inside sales function. The candidate should have a strong orientation in digital, metric driven and analytical approach and be able to mentor, groom and manage a high performing team.
He/she will be responsible for improving key conversion matrices on lead conversion, client acquisition and introducing the best industry practices to enable his/her team. He/She will directly interact with MSMEs to sharpen understanding of their requirements & buying behavior, enriching client profiles for targeted selling (onboarding) and lead by example. The candidate will also be required to close first few sales to the on-boarded MSMEs. Interaction with distributors, building relationships, understanding and keeping abreast of market dynamics and effective feedback loop are important aspects.
Roles & Responsibilities :
- Deploy industry based best practices on improving effectiveness and efficiency of the inside sales team
- Work closely with marketing team for activation activities and lead generation
- Responsible for customer acquisition (Registration and Onboarding) and overall customer acquisition cost targets
- Sale targets for new on-boarded customers
- Mentor, groom and lead a high performing team
- Work hand-in-hand with customer success team for smooth transition of clients for repeat sales with minimal drop outs.
- Assist customers through their credit application journey
- Understand, categories and analyze reasons for non-conversion and lead generation to conversion ratios and be responsible for designing and maintaining related metrics
- Provide structured and specific feedback to category and product teams for prioritizing category expansion and product development
Qualifications & Competence Required :
- Engineer+ MBA from premier institute. Preferred.
- 3+ years of managing Inside sales team and experience in B2B segment
- Experience in leading and managing teams
- Strong communication & interpersonal skills
- Self-starter and driven
- Strong data-based decision-making approach
- Language Skills: fluent in English.
Requirements:
Candidate should be open to travel for business requirements
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