HR at Sutra Services Pvt. Ltd
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Manager/Executive - Key Account Management - B2B Sales - IT (3-8 yrs)
What You Will Do -
- Develop a solid and trusting relationship between major key clients and company.
- Collaborate with the implementation teams to ensure that expectations set during the sales process are met in delivery.
- Operate as a key customer advocate - develop and maintain a strong relationship with customers with the goal of best in class customer success
- Coordinate with clients and decision-makers to ensure timely contract and subscription renewals.
- Strategic planning to improve client results.
- Educate prospects and clients about POSist's products and services through presentations and product demonstrations.
- Negotiating contracts with clients and establishing a timeline of performance.
- Collaborating with the sales team to maximize profit by up-selling or cross-selling.
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Expanding relationships and bringing in new clients
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