Drive business for improving market share, profitability & growth across channels and products for the branch through demand generation, fulfillment, and portfolio management with a strong focus on growth in affordable segment.

- Driving business through acquiring new customers in the allocated region with focus to improve the affordable reach.

- Nurturing the relationship with all sourcing partners - Connectors, Referral Partners and I Bank.

- Enhancing business through increase in market share of affordable mortgage and deeper geography. penetration along with other products i.e. LAP, Mortgage, Home Loan.

- Ensuring high levels of engagement for effective pre & post customer service.

- Responsible for login of files and ensuring smooth processing of files using available digital methods.

- Complete control of NPA and Collections / overdue cases sourced.

- Maintenance of portfolio health by ensuring lend to collect culture is followed up to the last mile.

- Liaison with and manages legal, technical, collection, FI and RCU vendors.

- Strong focus on post onboarding services, customer retention and audit management.

- Understanding of mortgage related products and credit policies

- Regulatory, legal and compliance Knowledge relating to the mortgage industry

- Thorough understanding of market landscape and competitors in the region

- Selling and negotiation skills

- Excellent relationship management skills

- Good articulation and communication skills

- Mortgage experience required for branches with less than 75% of employees having experience in mortgage industry.

- Manager DMA Sales (MDS): Sourcing from DSAs, both corporate and local, need to have an extensive network of DSAs - minimum 3 Cr disbursement a month

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