Manager - Digital Relationships - Finance (3-8 yrs)
Responsibilities for Digital Relationship Manager :
- Build long-term relationships with members
- Providing members with comprehensive product/service consultations and guiding their decision-making process
- Capable to handle the member issues/ escalations effectively
- Handling the HFRP (Happy Family Reference Programmes)
- Generate multiple referrals from a wide base of members
- Fixing of the appointments and ensuring that meetings with the Sales team happen of the Referrals generated
- Maintaining a deep knowledge of company products and services.
- Upselling and cross-selling products/services to members.
- Ensuring client satisfaction
- Help promote and maintain a positive company image
Qualifications for Digital Relationship Manager :
- Intuitive to customers- needs
- Strong communication and interpersonal skills and the ability to build and maintain relationships
- Good conflict resolution and problem-solving skills
- Experience of 2yrs+ in customer service or sales
- Strategic thinker and ability to analyse and solve problems quickly
- Ability to work and coordinate well with others
- Attentive to detail and organized
- Must be self-motivated, flexible and able to manage several jobs at one time
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
