Qualification: - Post Graduate - MBA in Operations/Business Management/Marketing preferred

Assigned Role: Job Description: 

- Experience of managing Digital Marketing Operations (Important)

- Experience handling international clients and multiple stakeholders both internal and external

- Excellent Communication and Interpersonal Skills required

- Should have managed international clientele

- Total experience: 12+ years. Of this at least 5 years of BPO experience.

- Minimum of 8 years of managerial experience with a span of control of at least 50 people.

- Should have virtually worked with global teams. Operational Management: Project, Delivery and Operations Planning:

- Ensure noiseless operations and delivery of projects - Have a clear operations strategy and approach

- Manage a governance framework across the process - Build and maintain good relationship with client governance

- Monitor the achievement of the team against the target, vision, and goals in aligning with business and operational objectives and report on progress - Be accountable for the delivery of business results by the team

- Manage reporting and metrics of project/program progression

- Track and maintain appropriate management reports/scorecards that articulate financial results and highlight inefficiencies

- Develop and improve operational processes - Drive and implement continuous improvement and optimization programs for operational processes

- Decrease cost-to-serve through execution of cost initiatives

- Assigns responsibilities to the team to effectively take advantage of available skills and address development needs.

- Recognizes and rewards individual and team accomplishments.

- Supports team's and organization's decisions regardless of own position.

- Quickly identifies or isolates the root causes of issues or problems

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