Business Support Manager at Snaphunt Pte. Ltd.
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Manager - Customer Support + Social Media - Jewellery (0-5 yrs)
-Opportunity within a company with a solid track record of performance
-Flexible working options
-Opportunity to make a positive impact
Our client is a direct-to-consumer personalized fashion jewelry Indian brand.
The Job
Our client is looking for a dynamic Customer Service Representative with knowledge of Social Media Marketing to join their team. As a Customer Service Representative, you will be the primary point of contact for their valued customers, providing exceptional support and assistance.
Your responsibilities will include :
- Respond to customer inquiries and resolve issues promptly and courteously.
- Engage with customers through social media channels, addressing their queries and feedback.
- Monitor social media platforms for customer interactions and respond in a timely manner.
- Assist in creating engaging content and campaigns for social media marketing.
- Collaborate with the marketing team to ensure brand consistency and customer satisfaction.
- Keep abreast of industry trends and incorporate best practices in social media customer service.
- Maintain accurate records of customer interactions and feedback.
- Provide recommendations for process improvements to enhance customer experiences.
- Work closely with other teams to ensure seamless customer service across all channels.
Ideal Candidate
- Proven experience in customer service or a related field.
- Familiarity with social media platforms and social media marketing concepts.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and customer-focused approach.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.