About Elevate

We are a B2B SaaS company from India with global ambitions. We are re-imagining how companies use sales incentives to motivate their employees. We are removing the ambiguity and grunt-work behind incentive calculation, and allowing companies to experiment with plans that actually work for their employees.

https://elevate.so

https://angel.co/elevate-so/

Founders

Apoorv Singh (ex-Capillary, Mettl, INSEAD)

Kartik Arora (ex-Skyscanner, Milkbasket)

What you- ll contribute in this role-

- Exceed client expectations by providing an amazing support experience

- Identify and resolve client issues via incoming emails, etc

- Answer how-to questions

- Replicate, troubleshoot, and describe simple bugs and report to product/engineering

- Provide clients with knowledge regarding software functionality and best practices

- Provide clients with root cause analysis and in-depth troubleshooting

- Meet and exceed Service Level Agreements through effective incident management

- Keep thorough, clear, and complete records in the ticketing system of all actions taken

- Be friendly, efficient, and dependable, and always provide timely updates to users

- When assigned, create documentation of Support processes

What experience you'll bring to us :

- 3 years of management clients technically

- Bachelor's Degree or equivalent experience

- Strong technical, troubleshooting, and analytical skills

- Ability to navigate complex excel models.

- Proven ability to function in a self-directed environment

- Strong verbal and written communication skills.

- Detail-oriented - you must be able to notice small details and fit them within the larger picture.

- Experience with commission plans and calculations

- Experience with Salesforce

Bonus

- Sales ops, especially familiarity with Salesforce/Hubspot

- Technical expertise (SQL/database, light coding, etc...) is a huge plus

- Basic accounting/finance understanding

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.