- Fynd is India's largest omnichannel commerce platform helping retail businesses accelerate growth. Founded by Farooq Adam, Harsh Shah, and Sreeraman MG in 2012.

- The company is headquartered in Mumbai and currently employs 350+ spread across design, engineering, data science, operations and sales. Trusted by over 600 brands and 10,000 stores.

- The role of a Customer success manager is primarily to ensure technology adaption at the brand level. They are responsible for driving training programme for the store team . We are looking for someone who is extremely confident, enthusiastic and is determined to help sales team in achieving its sales target

Responsibilities :

- Onboarding and training of the Brand Stores for O2O business.

- Conducting and managing Inductions, Products & Process Training.

- Build annual training program and prepare feedback and assessment sessions.

- Implement new activation at the stores for brand.

- Design and develop marketing strategies to increase business for O2O model.

- Monitor and evaluate training programs effectiveness.

- Regularly evaluate ongoing training to ensure the smooth functioning of Stay abreast of the new trends and tools in the retail industry.

- Interact regularly with the Brand store team, ASM, RM and Ops Head to plan growth strategies.

- Responsible for the business growth for the sales team.

- Review existing training material to determine appropriate

- Ensure content delivery is practiced and fluent.

- Modify or create materials and manual to meet specific training needs.

- Drive training program that includes web based seminars, printed manuals, training videos

Requirements :

- Should be a Graduate (any discipline), 2 years of work experience in Retail/Sales/Strategy / Marketing.

- Good influencing and negotiation skills.

- Professional communication skills including speaking, networking, presenting and writing.

- Prior relevant experience as training or in sales as salesperson, with ability to demonstrate clear ROI from the training delivered.

- Hunger to travel up and down the country.

- Basic data/excel skills

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