HR Manager at Hirect
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Manager - Customer Success - Recruitment Firm (4-5 yrs)
Responsibilities :
Customer Onboarding : Guide new customers through the on boarding process, ensuring a smooth transition and understanding of our offerings.
Retention and Upsell : Monitor customer satisfaction, identify up sell opportunities, and work towards maximizing customer retention.
Relationship Building : Develop strong, lasting relationships with customers, understanding their needs, and proactively addressing concerns.
Product Expertise : Become an expert on our services to effectively communicate their value and provide tailored solutions.
Training and Support : Provide training sessions and ongoing support to empower customers to utilize our products optimally.
Customer Advocacy : Advocate for customers internally, ensuring their feedback is heard and collaborating with cross-functional teams to enhance our offerings.
Data Analysis : Utilize data and analytics to track customer success metrics, identify trends, and make data-driven recommendations for improvement.
Key Requirements :
- Minimum 4 years of experience in a customer success manager, preferably in a Recruitment related industry.
- Exceptional verbal and written communication skills, with the ability to convey technical concepts in a clear and understandable manner.
- Strong problem-solving skills with the ability to think strategically and provide innovative solutions.
- Ability to collaborate effectively with cross-functional teams to ensure customer success.
- Comfortable working in a fast-paced environment and adapting to changes.
- A genuine passion for helping customers succeed and achieve their goals.
- Familiarity with CRM tools, customer support platforms, and data analytics.
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