HR Executive at Talent Stock Solutions
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Manager - Customer Success - O2O Business (2-7 yrs)
Roles & Responsibilities:
- Onboarding and training of the Brand Stores for O2O business
- Conducting and managing Inductions, Products & Process Training
- Build an annual training program and prepare feedback and assessment sessions
- Implement new activation at the stores for brand
- Design and develop marketing strategies to increase business for the O2O model
- Monitor and evaluate training programs' effectiveness
- Regularly evaluate ongoing training to ensure the smooth functioning of Stay abreast of the new trends and tools in the retail industry
- Interact regularly with the Brand store team, ASM, RM, and Ops Head to plan growth strategies
- Responsible for the business growth of the sales team
- Review existing training material to determine appropriate
- Ensure content delivery is practiced and fluent
- Modify or create materials and manuals to meet specific training needs
- Drive training program that includes web-based seminars, printed manuals, training videos
Some specific Requirements :
- Should be a Graduate (any discipline), with 2 years of work experience in Retail/Sales/Strategy / Marketing
- Good influencing and negotiation skills
- Professional communication skills including speaking, networking, presenting, and writing
- Prior relevant experience in training or in sales as a salesperson, with the ability to demonstrate clear ROI from the training, delivered
- Hunger to travel up and down the country
- Basic data/excel skills
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