Talent Acquisition Manager at Spirient Staffing Solutions
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Manager - Customer Success - IT (8-15 yrs)
Key Account Manager's/Customer Success role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities for our SAAS/Solution Selling/NAAS portfolio. (Upselling/Cross Selling/ Churn/ Retention & Escalation Management).
Product knowledge: IT Sales/ iCloud Sales, SAAS/Solution Selling Required.
Responsibilities :
- Serve as the lead point of contact for all customer account management matters.
- Build and maintain strong, long-lasting client relationships.
- Identify the key stakeholders in an account.
- Negotiate contracts and close agreements to maximize profits.
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Assist with challenging client requests or issue escalations as needed.
Job Location : Bangalore.
Level of Education : B.Tech/BCA/MCA/Graduates.
Excellent Communication in English
Experience Required : 8 to 12 Years.
TA-Team
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