We Have Urgent job Opening for Customer Success Manager for top most IT Company for Noida Location.

Summary : 

Job Description Summary :

Sells the company's products, systems and/or services via telephone or electronic means to customers in assigned territory, industry, or accounts. Must close the sale on products, systems and/or services. May generate prospective customers through cold calling and may qualify and follow up with sales leads. Sales can be made through multichannel, inbound and/or outbound sales activities. Requires application of in-depth technical knowledge of products, systems and services (may include contract documentation). May be responsible for large, diverse, complex territories and/or products. This role is not overlay to the field sales force, and these incumbents carry their own quota that is distinct from the field sales force. Keeps up-to-date knowledge of the industry, as well as the competitive posture of the company, and prepares activity and forecast reports as requested. Has thorough knowledge of company products, systems and services. May direct customers to website or other company resources for information. May act as sole sales representative for assigned territory, industry, accounts, and/or products. May establish and maintain relationships with channel partners. Represents the company to the customer and the customer to the company in all sales-oriented activities. Focuses on acquiring new customers and retaining and growing an existing installed base of customers. Minimal business travel or work outside office required.

The challenge:

Customer Success Manager's engagement kicks in SMB Accounts post-sales of Adobe's cloud-based solutions. The incumbent is responsible for helping the customer adopt the solution with ease, optimizing their product experience and guiding him to internal support teams if need be. CSM is expected to identify & close any upsell opportunities within an account he/she is engaged with throughout the year. At the end of the term, the CSM is expected to prepare for the renewal, guide the customer with any changes to the contract (If required) and close the renewal in time.

What you'll do :

- The incumbent would create value-based relationship with our existing customers post sales.

- Drive Up-sell & Cross-sell from existing base of customers. Develop understanding of Adobe's Creative Cloud for Teams, VIP & Renewal Programs, Conditions of Service, Commercial Terms and Adobe's standards for pricing.

- Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn to figure out the expansion opportunity in an account

- Securing and validating renewal orders, driving maximum renewal & up-selling from the install base Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions

- To build strong, trust based relationships with business partners inside and outside the organization, and to leveraging all available resources to support the business process of renewals.

- Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.

What you need to succeed :

- Bachelor's degree or equivalent

- 3+ years- experience operating in a similar capacity, directly managing a portfolio of services contract renewals via direct and indirect channels

- Strong communication skills (both oral and written).

- Strong organization, follow through and documentation skills suitable for client communication.

- Task-oriented, with focus and drive to complete tasks at hand

- Ability to work independently, learn quickly and be proactive.

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