Manager- Client service at The Giant HR
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Manager - Customer Success - IT (3-5 yrs)
- Protect and grow revenue on the existing install base, managing customer life-cycle, ongoing support around customer service levels, customer contract renewals, increase footprint within the business, forecast and reduce churn.
- The CSM will understand the customer's business needs to ensure customer satisfaction and encourage continued long-term relationship and help identify opportunities where Replicon services fit their ongoing business strategy.
- Master Replicon's innovative system for managing customer growth and building strategic relationships
- Stay current with product knowledge of Replicon's software solutions
- Manage and retain revenue for a territory's install base of accounts. Runs it like an autonomous business.
- Meet weekly growth opportunity objectives consistent with monthly sales numbers; generate a pipeline 3 times the target.
- Generates demand for additional products and services within the install base of customers and grows the existing revenue base by upselling/cross-selling.
- Maintain net-growth by selling and increasing footprint in the existing customer base to offset churn.
- Proven track record of establishing themselves as a strategic trusted advisor to clients.
- 3-4 years end-to-end sales experience who loves being in a competitive environment that is driven to meet targets.
- Self-starter who can own ongoing customer success of large, medium and small customers.
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