- Fantastic work culture

- Opportunity within a company with a solid track record of performance

- A role that offers a breadth of learning opportunities

Our Client is the emerging market's leading full stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju- s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with suite of a communication APIs, Ameyo's omnichannel contact centre (merger), and Cogno AI's conversational AI platform (acquisition) over the cloud. They- re a $100 million Series D funded company with $60 million in ARR.

The Job : 

Your Responsibilities will include:

- Manage expectations and provide guidance. For this, you- ll work with both the business and engineering teams of the client's company helping them use our APIs and integrate. You- ll also be responsible to measure the success of the use-cases/ projects that have been implemented.

- Helping clients understand how other enterprise customers are tackling similar problems they face using CPaaS.

- You are comfortable with a high volume of communication and switching tasks based on priority and you- re not daunted by managing risks in high stake situations.

- See-through to the launch of new solutions/ projects while resolving issues that pop up, with the help of our support team.

- You are someone who is always on top of things and makes sure to get everyone on the same page with respect to the solutions/ projects you- re working on.

- We want you to have QBR meetings with the clients you handle to have them updated on the success of the projects that you- ve worked on in that quarter, discuss new ones and help them understand the value brings.

- Apart from this- you- ll also keep the customers updated about core developments and features regularly.

- Make sure you strive to achieve/ over-achieve the targets set in terms of monthly/ quarterly revenue- both in terms of recurring revenue and revenue generation through upselling and cross-sell

- You- re comfortable negotiating terms, pricing, and reviewing contracts.

Ideal Candidate

Skills Required:

- We- re looking for someone who can get things done without friction, respond quickly when called on, and who will be super proactive.

- You pride yourself on establishing long-term relationships with customers.

- You enjoy doing demos and meeting everyone, from engineers to GMs and CXOs.

- You have at least 2 years experience within a Customer Success, Business Development / Account Manager (B2B) or Customer Service role, ideally within the IT Software industry.

- You have prior experience in dealing with Key Accounts.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong networker & relationship builder

- You pay strong attention to detail and deliver work that is of a high standard

- You are highly goal driven and work well in fast paced environments

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