Manager - Customer Success - IT (2-6 yrs)
Work Timings: Pure Night Shift (North American Shift TImings)
- Bachelor's degree in Marketing, Business Management or related discipline
- Proven track record of establishing themselves as a strategic trusted advisor to clients
- Proven experience working with computers and/or software applications
Job Description:
- Bachelor's degree in Marketing, Business Management or related discipline
- Proven track record of establishing themselves as a strategic trusted advisor to clients
- Proven experience working with computers and/or software applications
- Very Strong written and verbal presentation/communication skills (ESSENTIAL)
- Self-starter who can own ongoing customer success of large, medium and small customers
- Ability to report and share client's status on a timely/pre-defined interval
- Experience managing strategic customer relationships, preferably to the North American audience
- 2+ years of solution selling work experience.
- Master Replicon's innovative system for managing customer growth and building strategic relationships
- Stay current with your product knowledge of Replicon's software solutions
- Manages and retains revenue for a territory's install base of accounts. Runs it like an autonomous business.
- Create and deliver reports that details service usage, summarize ROI and value-add, highlight new platform components and identify next steps for the named accounts.
- Generates demand for additional products and services within the install base of customers and grows the existing revenue base by selling.
- Maintain net growth by selling an increasing footprint in the existing customer base.
- Works well with customers to maintain a high level of customer satisfaction and develop strong relationships
- Ability to encourage/influence customers to extend and/or expand the use of Replicon products and services.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.