Recruitment Consultant at Care4Careers
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Manager - Customer Success - IT (2-4 yrs)
Responsibilities :
- Be the single point of contact for all your customers from the time they sign the contract.
- Establish a trusted relationship with them and help them succeed with the company through product adoption and delivering the value promised.
- Understand the customer's goals, org structure, key challenges, and define their success.
- Work with the sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth - go live- .
- Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
- Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
- Monitor at-risk customer behavior and carry out activities to retain them.
- Own churn and expansion for all your accounts.
- Identify opportunities for portfolio growth and contact customers for upsells.
- Work towards turning customers into advocates of the company.
- Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.
- At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ready to work during US hours - in future
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