Manager - Customer Success - Freight Management Platform (2-6 yrs)
Role & Responsibilities :
- Champion the Freight Tiger platform across your customer base to grow the account and help achieve its full potential.
- Build and establish exceptional relations with top manufacturing multi-billion dollar brands.
- Help streamline and improve logistics needs across various industry verticals.
- Brainstorm with product & tech teams to continuously improve product offerings.
- As Freight Tiger expands its product portfolio, you shall be responsible for cross-selling and upselling enhanced products/features to clients.
- Repeatedly strive to deliver value to the client. Maintain a regular cadence of analytical reviews with the client to identify metrics critical for clients.
- Ensure expectations are being met and the client sees ROI on their investment.
- Analyze all customer health metrics (NPS, logons, etc.) to use data to identify any potential at-risk customers.
- Ensure optimal financial health of the account.
Review Criteria :
- Strong Customer Success Manager profile
- Mandatory (Experience 1) - Must have 2+ YOE in Customer Success role in Product-based Company (Don't want Customer Support or Service)
- Mandatory (Experience 2) - Must have Experience in Customer Service for Manufacturing, Logistics or Transportation Industry
- Mandatory (Experience 3) - Must have experience in working for South India region
- Mandatory (Company) - Good Product Or B2B SAAS Company
- Mandatory (CV) - Must be well drafted and presented. Should have strong written communication
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
