Job Description :

- As Customer Success and Engagement Manager, you'll work closely with prospects, the customer's product, and the Company.

- To truly excel in this role you'll blend strong organizational and project management skills with an in-depth understanding of QA/testing (ideally in a hands-on way) and a desire to really make a difference.

- Be the technical delivery and project management point of contact for the customer during the early stages of adoption

- Create and deliver the individual customer on-boarding plans

- Goal focused and outcome-driven

- Hold regular sessions with the customer to ensure best practices are followed and that both risk and growth opportunities are identified

- Work closely with the product engineering function to achieve successful outcomes for the customer where a technical solution is required

- Document and share all customer feedback with the wider business

- Work closely with the customers to help them successfully expand adoption and scale the company

- Lead the customer on-boarding process by coordinating training, engagement of engineering services, and product set-up

- Customer support on day to day issues using a support ticketing system

- Ensure the ongoing success of the customer's usage of the product and colleagues to support PoCs and adoption, on-boarding, and customer success of our flagship

What we need from you :

- Experience managing multiple concurrent technical IT related projects from start to finish

- Solid stakeholder management skills and able to build and maintain long-lasting relationships

- Strong understanding of QA/Testing ideally in a hands-on manner

- Be able to get hands-on with a technical product

- Excellent communication and presentation skills, written and oral

- If you have any experience in QA automation, that would be a huge plus!

- Be passionate about delivering amazing customer experiences

- Have a strong understanding of how to mitigate churn risk and identify growth opportunities

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.