Manager - Customer Success - Education (0-10 yrs)
Job Summary- Be accountable for the entire Relationship Manager of a growing business
- Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new-to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.
- Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.
- Make daily trackers for student/teacher operations team as well as manage daily in bound/outbound email flow
- The Relationship Manager will be required to communicate with customers via phone and email.
- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details
- Contributes to team effort by accomplishing related results as needed.
- Backed by reputed VCs and an award-winning management team, this is a rare opportunity for a passionate, driven hire to see a business being built from scratch and gain life-changing experience.
Primary Responsibilities :
- Train teachers on company platform end to end and make them Go Live over platform - Continuously engage with teachers to ensure high productivity
Reporting Team
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