The Customer Success team is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment.You will play a critical role in driving value and long-term partnerships with the company by helping to make our clients heroes within their organisation.

The ideal candidate is a customer-centric analytical thinker who loves identifying opportunities for our partners and is resourceful & tenacious in efforts to bring those to life.

Responsibilities :

- Understanding the client's business (priorities, business levers, audience etc.), objectives, products, marketing strategies, competitors, operational sensitivities and technical capabilities - YOU are an extension of their team

- Managing multiple client relationships.

- Develop and maintain a strong rapport with clients - you will be the primary touch point

- Translating customer business objectives into effective use of the platform

- Communicating technical solutions to deliver on clients' desired outcomes

- Using data to continuously optimise campaigns and boost results

- Generating ideas for new features and campaigns, tailored to the unique needs of each client

- Being part of a cross-functional team to ensure quality delivery for customers

Requirements:

- 2 -5 years experience related to SaaS, digital marketing and/or e-commerce

- Curious analytical thinker

- Email Service Provider (ESP) experience is a plus!

- Digital marketing and/or martech experience is a plus!

- Exceptional organisational and prioritisation skills

- Strong technical skills or ability to quickly learn technical concepts

- Proactive, energetic attitude and desire to work in a results-oriented and deadline-driven environment

- Desire and ability to manage multiple relationships at a time

- Motivated, tenacious, and resourceful

- Excellent interpersonal and communication skills

- Understand the value and challenges of working in a fast-paced environment

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