Talent Acquisiton Specialist at SutraHR
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Manager - Customer Success - CPaaS Firm (7-10 yrs)
Responsibilities :
- Manage a portfolio of customers that represent a range of diverse backgrounds and maturity, from established global enterprises to SMBs
- Be the voice of the customer within Plivo, identifying and communicating the key factors required for success
- Serve as the single point of contact for all post-sale activities, which involves coordination between support, product management, and sales teams
- Retain and grow revenue
- Cultivate, nurture, and grow business relationships with multiple contacts at each customer
- Prepare and deliver quarterly business reviews
- Regularly review product usage data to identify and address potential issues proactively
- Drive customer loyalty by creating a referenceable pool of customers
- Maintain expertise on industry trends, best practices, and the competitive landscape
Qualifications :
- Relevant Bachelor's degree or equivalent professional experience
- 7+ years of overall work experience
- 3+ years of experience in a customer success or related role at a high-tech or SaaS company
- Exceptional communication and interpersonal skills
- Self-starter with impeccable time management skills
- Capable of engaging effectively with a wide range of stakeholders
- People person who understands technology
- Flexibility to work in the night shift (5 PM-2 AM IST)
