Job Title:- Customer Success Manager- West and South Region

Work Location:- Mumbai

Division/Department:- Sales

Experience:- 12 to 15 Years

Salary Budget:- As per industry standards with attractive commission.

No of Position:- 1

Education:- B.Tech/B.E./M.Tech in Electronics and Communication or Electricals or relevant field

Reports to:- Head- Technical Support and Projects

Note:- Candidate must be from Access Control/IBMS/CCTV/Intrusion Detection industry Only

Job Description:-

We are seeking a highly motivated and experienced Customer Success Manager to oversee our operations in the West and South regions. This individual will play a critical role in ensuring customer satisfaction and driving the success of our sales initiatives in these regions.

Key Responsibilities:

1. Customer Relationship Management:

- Develop and maintain strong relationships with existing and prospective customers.

- Serve as the primary point of contact for clients in the West and South regions.

- Ensure customers' needs and expectations are met and exceeded.

2. Technical Support:

- Provide technical guidance and support to customers.

- Work closely with the technical support and projects team to resolve customer issues and concerns.

- Ensure timely and effective resolution of customer inquiries.

3. Training and Education:

- Conduct training sessions for customers on products and solutions.

- Educate customers on the best practices for using systems.

4. Market Analysis:

- Stay updated on industry trends, competitive landscape, and customer needs.

- Provide feedback to the product development team to enhance offerings.

5. Reporting and Documentation:

- Prepare regular reports on customer interactions, team performance, and market insights.

- Maintain accurate and up-to-date records of customer information and interactions.

Qualifications:

- B.Tech/B.E./M.Tech in Electronics and Communication, Electricals, or a relevant field.

- 6 to 10 years of experience in a similar role within the Access control/IBMS/CCTV/Intrusion Detection industry.

- Strong technical background with the ability to understand and communicate complex technical concepts.

- Proven track record of achieving sales targets and driving customer success.

- Excellent communication, interpersonal, and presentation skills.

- Ability to work independently and as part of a team.

- Willingness to travel within the West and South regions as required.

What We Offer:

- Competitive salary package in line with industry standards.

- Attractive commission structure.

- Opportunity to work with a leading company in the identification systems industry.

- Professional development and growth opportunities.