Co - Founder at Mantras2Success.com
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Manager - Customer Success - Building Materials (2-5 yrs)
Description:
- The Company is looking for a high performing Customer Success Manager to help meet sales and revenue growth targets with a strong orientation in digital and metric driven analytical approach.
- He/she will be responsible for managing accounts, repeat order and increase wallet share, directly interacting with MSMEs to sharpen understanding of their requirements & buying behavior, enriching client profiles for targeted selling. Interaction with distributors, building relationships, understanding and keeping abreast of market dynamics and effective feedback loop are important aspects.
Roles & Responsibilities :
- Achieve repeat sales and wallet share targets
- Understand, categorize and analyze reasons for client drops and increase active to on-boarded client ratio
- Market intelligence inputs for pricing and activation
- Build and promote strong and lasting relationships with distributors on the platform
- Design and execute plan for outbound calling for sales conversion
- Enrich and maintain customer profile and update status in CRM
- Work hand-in-hand with customer acquisition team for smooth transition of clients with minimal drop outs
- Assist customers through their credit application journey
- Provide structured and specific feedback to category and product teams for prioritizing category expansion and product development
QUALIFICATIONS & COMPETENCE REQUIRED :
- Engineer/CA + MBA from premier institute. Selective very strong candidates with relevant experience without MBA may also be considered.
- 2-5 years of key account management & sales experience in B2B segment (pre or post MBA)
- Experience meeting customer needs, building customer relationships and knack for closing sales
- Strong communication & interpersonal skills
- Self-starter and driven
Language Skills: fluent in English. Knowing Tamil is an added advantage.
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