Manager - Customer Success - BPO (1-4 yrs)
Consultant Customer Success
- 1+years exp in Sales/Marketing
Language : Tamil (Mandatory), English
Salary : 15k per month+ incentives
Location : Ernakulam
Customer Success Manager Responsibilities :
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve onboarding processes.
- Evaluate and improve tutorials and other communication infrastructure.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Aid in product design and product development.
Customer Success Manager Requirements :
- Communications or marketing degree.
- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Demonstrate leadership qualities.
- High computer literacy and ability to learn new software.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service
Kirthi
7904395476
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