Senior Consultant at HR Central
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Manager - Customer Success - B2B Segment - Media & Entertainment Startup (3-7 yrs)
We have excellent opening with US based B2B startup in Media and Entertainment industry in Mumbai
Exp : 3-7years
Salary : as per standards
Notice period : 30days
Job Description :
Role :
As a Customer Success Manager, you'll be managing streaming platforms, studios, distributors and content services companies to enlist and transact. Success Managers work to drive value that leads to expansion, long term commitment and customer satisfaction
Primary Job Responsibilities :
- Conduct client demonstration sessions designed to enlist the company and to accumulate various company attributes.
- Work collaboratively with the Data team to ensure timely onboarding of the new companies and the accuracy and relevancy of the company information.
- Act as primary Deal desk specialist to help enable and execute successful transactions on the platform.
- Serve as an advocate for clients by analyzing customer health and usage data to identify trends and opportunities to improve adoption.
- Periodically analyze open proposals on the platform, identify the relevant companies for the jobs and bring them onboard if not listed.
Skills and Qualifications :
- Have excellent verbal and written communication skills with a keen eye for detail.
- Have an appreciation for the Global Media and Entertainment Ecosystem and the ability to learn, comprehend, and demonstrate why and how each of our client types engages with our product and our data.
- Have at least two (2) years of sales or account management experience.
- A client first attitude and desire to engage prospective new users for account expansion.
- Comfortable making cold contact with client non-users over phone and email.
- A BA / BS degree preferred.
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