Associate Consultant at Reed & Willow
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Manager - Customer Success - AdTech (0-3 yrs)
What you'll do :
- Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners
- Build a solid understanding of all IAS products and processes
- Manage a dynamic, high-volume list of clients
- Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services
- Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
- Prepare regular reporting and data analysis of client activity. Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions
- Attend external meetings and present to clients
- Drive automation and create process and methodology documentation
- Develop client relationships to incorporate a deep understanding of client goals
- Communicate client needs and act as an internal advocate for owned clients
- Adhere to IAS values at all times
What you'll need :
- 0-2 years- experience, ideally in the Ad-tech industry
- Strong analytical skills, with the ability to identify business issues, analyse data, draw conclusions, and develop actionable recommendations
- Understanding of online advertising and marketing industry is a must
- Ability to learn quickly and grasp different processes and systems
- Enthusiasm to work in a fast-paced and demanding environment
- Ability to prepare clear and concise client-ready documents
- Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail
- Ability to work independently as well as part of a team
- Fluent in English (Polish, Turkish, or Russian is a plus
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