Key Responsibilities :

- Spearhead the client onboarding process, conducting strategic initial meetings to establish comprehensive and effective implementation plans.

- Ensure swift and effective resolution of client issues, maintaining a response time standard within 24 hours to uphold company's high service standards.

- Monitor and enhance the productivity and efficiency of client projects, aiming for superior performance standards.

- Educate clients on advanced functionalities of our solutions, increasing their engagement and satisfaction.

- Facilitate strong alignment between client feedback and the product development roadmap.

- Drive innovation by recommending enhancements and new features that improve the customer experience.

- Design and produce sophisticated educational resources, such as detailed tutorial videos, to maximize client capabilities on the platform.

- Develop and implement effective change management strategies to ensure smooth adoption of our solutions by clients.

- Manage diverse projects with meticulous attention to detail and adherence to deadlines.

Requirements :

- Extensive experience in strategic problem-solving, analytical thinking, and high-level communication.

- A proven ability to oversee multiple priorities while maintaining a steadfast commitment to client-centric practices.

- An ongoing commitment to professional development and enhancing client engagements.

- A strong educational background in business, technology, or related fields, with a substantial understanding of the construction or software development industries.

- A robust background in operations management, demonstrating a thorough understanding of the principles and practices essential to this field.

A Glimpse into a Typical Week :

- Begin the week with strategic oversight of new customer implementations.

- Promptly address and resolve any client issues, maintaining quality service.

- Analyze customer projects from a strategic viewpoint to extract actionable insights.

- Participate in product development meetings, advocating for customer-centric feature enhancements.

- Create and distribute high-quality, educational content for client empowerment.

- Lead comprehensive project management efforts, ensuring cohesive stakeholder communication.

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