Customer Success Manager

Location: Bangalore

Experience: 5-8 Years

Must-Have:

Valid driver's license and Two wheeler/four wheeler

- 5+ years of work experience in a high-touch Customer Success / Strategic Consulting role.

JD :

- Manage a team of 4-6 CSMs

- Provide product training to the team and customers to realize the potential of SH Products.

- Identify product usage gaps and provide actionable solutions to the customers.

- Build value-based relationships with customers

- Conduct Strategic Business Reviews to understand customer lifecycle milestones, communicate the value of our product, and showcase ROI.

- Drive desired customer outcomes through a consultative approach

- Ensure customer retention by negotiating and closing subscription renewals

- Identify appropriate business use cases where SH products can be deployed

- Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully

- Communicate and brainstorm with the product/Project team on customer feedback and help refine product roadmap.

- Work with the marketing team to execute customer surveys, case studies, etc

Travel Local & Outstation - up to 60%

- Drive customer advocacy through reviews, testimonials, customer meetups; and Make a center of excellence within the customer's organization.

- Managed customers across different segments in the past and knows how to manage them differently.

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