High NPS/CSAT score for the portfolio of insurance clients/ Banking and Financial Services

Customer retention - less than 10% attrition in monthly recurring revenue across the portfolio

Customer advocacy - references, testimonials, referrals from insurance clients

Managed B2B enterprise relationships - 2nd Priority - B2B - SME

Scope of their work - Customer Success and retention

- MBA from a premier institute, Graduation in Engineering/Business

- Have 10+ years of work experience in high touch customer-facing roles such as Customer Success, Account Management, Strategy Consulting, and/or SaaS/Enterprise Software companies

- Has experience in engaging with senior stakeholders. Equally at ease in dealing effectively with end-users, managers, and business sponsors and building a rapport with them

- Have the ability to communicate clearly and effectively with executive-level sponsors as well as technical practitioners

- Business acumen and analytical mindset to analyze data and bring out meaningful insights that can help the clients in making informed business decisions.

- Exceptional Account Management, organizational, consulting, project management and interpersonal skills

- Have strong empathy for customers and a passion for customer's success, takes a data-driven approach towards customer adoption & managing success through outcomes

- Consistent record as a top performer in a customer-facing role and have met or exceeded customer retention goals and applicable success metrics

- Have experience of navigating a start-up ecosystem - externally and internally and is a self-motivated team player with fresh product adoption and customer churn mitigation

- Have experience in handling challenging situations and clients and demonstrated capabilities in winning them over.

Language Skills - Bilingual

Scope of their work - Customer Success and retention

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