Talent Enabler at XHire.One
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Manager - Customer Success (5-10 yrs)
Job Responsibilities :
- Drive all post-sales customer engagements to success
- Drive continuous improvement of customer experience
- Act as the first point of contact for support
- Build and expand a robust support team
- Consistently work on recording feedback via client surveys and make maximum use of feedback to bring changes
- Collaborate with internal partners in Sales, Marketing, Product, etc.
- Support revenue through cross-sell and up-sell activities
- Drive new business growth through referral activity and client advocacy
- Effectively manage the lifecycle of Customer Success Activities, from onboarding & and training to customer support
- Engage in maximum review of support operations via analytics, documentation, reports and metrics
- Effectively communicate review outcomes to strengthen the team and operations
- Attract and retain high potential individual contributors into team
