HR Recruiter at Strategic Talent partner
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Manager - Customer Success (5-10 yrs)
Key Responsibilities :
- Collaborating with the sales team to ensure new customers are onboarded properly
- Providing periodical training and demonstrations to new customers on how to use the product or service effectively
- Conducting regular check-ins with customers to ensure they are achieving their desired outcomes using the product.
- Collecting customer feedback and sharing this with product, sales, and marketing teams to ensure alignment and customer satisfaction, thus improving/promoting customer retention & loyalty
- Addressing customer concerns and coordinating with internal teams to resolve/improve them
- Organize regular review meetings with customers to discuss their success metrics
- Monitoring and reporting on customer health and satisfaction.
- Understand customer outcomes through ongoing collection and analysis of data and feedback
- Implement strategies to maintain and improve NPS
