Customer Success Manager

Exp: Min 5 years

Location: Bangalore

About our client:

Our client is an advanced hiring platform based on artificial intelligence, enabling recruiters to hire top talent effortlessly. It provides the recruiter with a curated list of candidates from its premium database to ensure a rich candidate experience,

It's been trusted by more than 2000 of India's top companies, including Amazon, Uber, Myntra, Target and Paytm.

Job Overview:

We're looking for a Customer Success Manager to join our mission to build the world's best recruitment tool.

Roles & Responsibilities:

- Empathize with each and every aspect of the customer experience, putting customers- needs first.

- Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.

- Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges.

- Spot opportunities for improvements to the product and work with the product team to drive and implement them.

- Coach customers to be experts in candidate sourcing and train their teams on best practices so they become the best talent acquisition teams.

- Partner with sales team for up selling and renewals, and increase the revenue per customer.

- Help drive customer references and case studies, and produce reports to explain insights and help them hire better and faster.

Qualification:

- Must be fluent in English with excellent written and communication skills.

- Strong analytical aptitude.

- Self-motivated and proactive team player to inspire customer loyalty and adoption.

- Bonus: work experience in a customer-facing or customer success related role.

- Bonus: product aptitude or experience.

Job Benefit:

- We work with most of the top MNCs and tech unicorns which makes it a great opportunity to learn and interact with our elite clientele, which is rare in most startups

- Your work will be critical to helping our client really shift gears and attain viral growth.

- Being part of a small team, you will work directly with the founders and have good transparency into the business strategy, and get to see how a business is built.

- We offer very competitive compensation as well as complete job and financial stability.

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