HR Executive at myApps Solutions Pvt Ltd.
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Manager - Customer Success (4-8 yrs)
Customer Success Manager
Title: Manager Customer Success
Location: Banashankari, Bangalore
Interview: F2F only
Roles and Responsibilities :
- Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
- Work with the internal delivery team to ensure delivery quality to exceed client's expectations.
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
- Develop, prepare, and nurture customers for testimonials, references and case studies.
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
- Work to identify and/or develop upsell opportunities.
- Ensure billing and collection of the assigned accounts is under control.
- Advocate customer needs/issues cross-departmentally.
- Manage account escalations.
Skills and Requirements:
- 4 to 8 years of experience
- Ability to drive continuous value of solutions/products.
- Familiarity working with clients of all sizes.
- Impeccable written and verbal communication skills.
- Detail oriented and analytical.
- Strong team player but still a self-starter.
- Thrives in a multi-tasking environment and can adjust priorities quickly.
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