What do you get to do?

- Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period. Being responsible for every aspect of the customer journey post sales handoff.

- Be the product champion and consultant to enable the customers to realize the potential of the company

- Understand customer's business, their application for which they have purchased Company's subscription for and their key digital adoption goals.

- Identify product usage gaps and provide actionable solutions to the customers

- Build value-based relationships with customers and create Company's champions

- Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,

- Drive desired customer outcomes through a consultative approach

- Ensure customer retention by negotiating and closing renewals

Identify opportunities of upselling and cross-selling along with the Account Managers

- Identify appropriate business use cases where company can be deployed

- Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully

- Have a strong business sense to keep looking out for new use cases and solutions using company to create a win-win situation with customers

- Communicate and brain-storm with the product team on customer feedback and help refine product roadmap

- Work with the marketing team to execute customer surveys, case studies, etc

- Identify and Process Success milestones for the customers

- Optimize existing processes within the company and actively enhance all Customer Success initiatives

- Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.