Location: Indore

Job Type: Contract-to-Hire (Freelance)

- Hours: More than 30 hrs/week

Project Length: More than 6 months

Compensation: $7.00 - $16.00 per hour

Experience Level: Intermediate (Mix of experience & value)

About Us:

We are a cutting-edge hotel tech startup revolutionizing the hospitality industry with innovative software solutions that enhance marketing, operations, and guest experiences for hotels. As we expand, we're seeking a dedicated Customer Success Manager to ensure our hotel clients receive exceptional service and maximize the value of our software.

Your Role:

As a Customer Success Manager, you will play a crucial role in building and maintaining strong relationships with hotel clients, ensuring seamless onboarding, engagement, and support.

Key Responsibilities:

Customer Relationship Management : Develop and nurture strong relationships with hotel clients, understanding their needs and business goals.

Issue Resolution : Act as the primary point of contact, troubleshoot issues, and escalate complex problems when necessary.

Proactive Engagement : Regularly reach out to clients for feedback, upselling opportunities, and software utilization guidance.

Quarterly Business Reviews (QBRs) : Conduct QBRs to analyze performance metrics, showcase successes, and collaborate on strategic improvements.

Training & Onboarding : Assist in onboarding hotel staff, conduct training sessions, and create educational resources to enhance product adoption.

Feedback Collection : Document client feedback and feature requests, sharing insights with the product development team.

Customer Advocacy : Encourage satisfied clients to participate in case studies, provide testimonials, and refer new business opportunities.

Qualifications & Skills :

- Bachelor's degree in Business, Hospitality, or a related field.

- 4+ years of experience in Customer Success, Account Management, or related roles (preferably in SaaS).

- Strong communication, negotiation, and problem-solving skills.

- Proven track record of meeting/exceeding customer satisfaction & retention goals.

- Experience selling SaaS/software to the hospitality industry is a major plus.

- Proficiency in CRM tools and customer success software.

- Willingness to travel occasionally for client meetings (if required).

Why Join Us?

- Be part of an innovative startup transforming the hotel tech space.

- Work with a passionate, customer-focused team.

- Competitive salary & benefits package.

- Opportunities for career growth & professional development.

Contract-to-Hire Opportunity!

This role is an IC Role and has the potential to transition into a full-time position based on performance and business needs.