- We are looking for a Customer Success Manager to help brands achieve their marketing and revenue goals through the use of ConvertFlow's all-in-one funnel builder. This role involves a consultative and holistic approach to both digital marketing and client management, that includes helping brands adopt ConvertFlow's platform, as well as plan out, execute and optimize strategies to craft personalized shopping experiences that increase revenue and customer loyalty.

If you love tackling new challenges, digital marketing, and working closely with clients, then this is a unique opportunity to join our talented team and directly impact the digital marketing strategy of fast-growing brands - plus, have a lot of fun while doing it.

About you : 

- 2+ years of customer facing experience in an implementation, client services or customer success role, preferably in a software or ecommerce/marketing environment.

- Demonstrated success in fast-paced and demanding environments; you love challenges, creative problem solving, and overcoming obstacles.

- Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships.

- A proven record of retaining and growing multiple client relationships.

- Excellent communication skills and emotional intelligence; you enjoy building relationships and high-touch client interactions.

- Experience in marketing or advising customers on marketing strategy.

- Tech savvy and eagerness to learn new technology and practices.

- Working knowledge of the marketing and ecommerce tech ecosystem.

- Proactive and energetic attitude with the desire to be a key player on a results-oriented team.

- Experience using email marketing platforms and ecommerce platforms is a plus.

- Your daily work schedule will be Eastern Time business hours.

Benefits : 

- Work from anywhere (as long as you work ET business hours, and can attend customer-facing video calls daily)

- Work with a small team that's ambitious and courageously punches above its weight

- Competitive base salary and uncapped commission structure

- Healthcare, dental and vision insurance

- Flexible vacation policy

- Flexible work schedule

- Culture of learning and development with a training allowance

- Monthly co-working stipend

- Remote work gear (perks for home office, company laptop, etc.)

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